Support
Contact and support
If something is not working, if you have a question about an invoice, or you want to work out which plan suits you, write to us. People answer, not bots.
Get in touch
WhatsApp is fastest: during opening hours we reply in under 20 minutes on average. For technical problems that need a screenshot, email is easier.
Support hours
- Lunedì – Sabato09:00 – 21:00
- Domenica10:00 – 19:00
- Festivi10:00 – 19:00
Outside these hours your message simply waits until we reopen. Requests about third-party players (Televizo, Smart IPTV, Kodi and similar) go to their developers: TV8Live does not manage that software.
Write to us
- support@tv8live.com — support
- info@tv8live.com — general enquiries
Contact form
This form is a demo: nothing is sent until an endpoint is connected. Plug in a service such as Formspree or Netlify Forms, or replace the form with the WhatsApp link.
Three things that often fix it immediately
You do not need to wait for our reply for these.
Check the three details
Host, username and password. A trailing space is the most common cause of a rejected login. Copy them from the email unchanged.
Restart everything
Close the player, restart the router and reopen. Many buffering problems disappear with a restart.
Read your player's guide
Our setup guides each have a «if something goes wrong» section with the most common problems and fixes.