Terms and Conditions

1. Who we are and how to reach us

These general terms govern access to and use of the internet television service provided by [RAGIONE SOCIALE S.r.l.], with registered office at [Via/Piazza Nome, 00 — 00000 Città (IT)], VAT number [P. IVA 00000000000], REA [REA n. 0000000] (the “Service” or “TV8Live”), referred to below as the “Provider”.

• Email: info@tv8live.com
• Support: WhatsApp +39 000 000 0000
• Registered office: [Via/Piazza Nome, 00 — 00000 Città (IT)]

2. What we offer

The Service gives you access, through third-party players or through the Provider’s own online player, to live channels and a video-on-demand (VOD) catalogue. Access works by entering the personal credentials issued by the Provider.

The Provider transmits only channels and VOD content for which it holds transmission rights. The catalogue actually available depends on the plan you buy and is listed in your user area. The Provider does not make third-party lists, playlists or streams available and does not grant access to protected content without authorisation.

The “IPTV apps” mentioned in our setup guides — IPTV Smarters Pro, Televizo, Smart IPTV, SS IPTV, Kodi, Nanomid and Facile TV — are independent software developed by third parties. The Provider does not develop, distribute or support them and is not affiliated with any of their developers. The Provider supplies login details for its own Service only.

3. Technical requirements

Using the Service requires a compatible device, an internet connection and a compatible player. The Provider does not supply hardware. The Provider is not responsible for interruptions, slowness or incompatibility caused by your network, your device or the third-party player you use, save for the ordinary care it takes in maintaining its own infrastructure.

4. Purchase, activation and renewal

The Service is purchased online. Prices are listed on the pricing page and include VAT. There is no activation fee.

• 24-hour trial. Your card is saved, but nothing is charged during the 24 hours. When the trial ends, €1 is charged for the first month. Cancel within 24 hours and nothing is charged.
• Fixed-term plans. Monthly, quarterly and yearly plans renew automatically at the end of the period unless cancelled. Cancellation takes effect at the end of the current period.
• Activation. Once payment succeeds the Provider generates your credentials and emails them to the address you provided. Activation does not require identity documents.

5. Prices and changes

The price of a running subscription does not change. The Provider may change its price list for future purchases, notifying you at least 30 days in advance and in any case before your next renewal; until then your existing subscription keeps its original price.

6. Personal use and prohibited conduct

Subscriptions are personal and non-transferable. It is prohibited to:

• share, transfer or lend your credentials to third parties;
• exceed the number of simultaneous connections included in your plan;
• rebroadcast or make publicly available the streams you receive;
• use the Service to infringe others’ rights, to defame or to commit criminal offences;
• attempt unauthorised access to the Provider’s infrastructure, including bulk or automated scraping of the content.

The Provider may suspend access in case of serious and repeated breach, notifying you by email, save as provided in section 8.

7. Availability and support

The Provider will use reasonable endeavours to keep the Service running but cannot guarantee uninterrupted availability during maintenance, technical updates or events beyond its control. Support is available on WhatsApp and by email during the hours listed on the contact page. Requests about the setup guides for third-party players are the responsibility of their developers.

8. Right of withdrawal and refunds

You may request a full refund of the price paid within 72 hours of purchase, without giving a reason and at no cost, including for the €1 trial. Send your request to support@tv8live.com or via WhatsApp. The Provider refunds to the same payment method within 14 working days of receiving the request.

After the 72-hour window you may still submit a request: the Provider reviews it and grants it, in whole or in part, according to the circumstances and the checks carried out.

As provided for in Articles 52 et seq. of the Italian Consumer Code, you may also: receive written confirmation of the terms applied, resolve disputes amicably and, failing that, refer the matter to the competent consumer mediation body.

9. Liability

The Provider is liable for its own obligations according to the general rules. Liability is excluded for loss arising from telecommunications interruptions, third-party actions, actions of the authorities, use of the subscription otherwise than as instructed, or the use of incompatible players and devices. No clause of this document excludes or limits liability for fraud, gross negligence, or the non-derogable rights of the consumer.

10. Personal data

Processing of personal data is governed by the Privacy Policy, which forms an integral part of these terms.

11. Changes

The Provider may change the channel and VOD catalogue and may amend these terms. Material changes are notified by email at least 15 days before they take effect. Continued use of the Service after notification constitutes acceptance.

12. Governing law and jurisdiction

This contract is governed by Italian law. For consumers, the competent court is that of your place of residence or elected domicile; for all other customers it is the court of [Via/Piazza Nome, 00 — 00000 Città (IT)]. Nothing in section 8 regarding amicable resolution and mediation is affected.