FAQ

FAQ: the questions we get most

Collected in one place so we do not have to answer the same thing ten times a day. If your question is not here, message us on WhatsApp or by email.

The service

What is IPTV in plain English?

IPTV means Internet Protocol Television: television delivered over the internet instead of satellite or terrestrial. In practice the signal comes from your router, with the quality of a streaming app, and you can go back and find what you missed. TV8Live gives you access to live channels and a VOD catalogue — which player you watch them with is your choice.

Do I need to install anything?

Only if you want to watch on a TV or a phone: you need a compatible player and your three login details. If you would rather install nothing, there is the online player, which runs directly in your browser. Our guides cover the most common players on every platform.

How do I receive my login details?

By email, right after payment. The email contains three pieces of information: the service host, your username and your password. You paste them into a compatible player and your channel list is ready. If nothing arrives within a few minutes, check your spam folder and then contact us.

Can I use one subscription on several devices?

Yes, each plan states how many simultaneous connections are included: the monthly plan allows two, the yearly plan three. Watching on different devices at the same time within that limit is fine. Going over it can stop the stream.

Activation and credentials

Does the €1 trial renew?

No. The trial lasts 24 hours, charges nothing and never renews. If you like it and want to continue, pick a plan from the pricing page. If you do nothing after 24 hours, access simply expires.

Is it legal?

TV8Live distributes only channels and VOD content it holds transmission rights for, and operates as an identifiable company with a VAT number and a registered address. We do not sell lists built by third parties and we do not offer presumed pirate channels. See our Terms and Conditions and Privacy Policy for the details.

What is an online IPTV player?

It is a player that runs inside your browser page, with nothing to install. You enter the three details of your TV8Live subscription and you get your channel list. It needs no plugins, no dedicated codecs and no app download: it is the quickest way to find out whether the service suits you.

Devices and players

Do I have to pay to use the online player?

You need an active subscription, including the 24-hour €1 trial, which charges nothing for 24 hours and does not renew. The player itself is free: there is no install or licence cost.

Which IPTV app should I download on Android?

There is no single app: TV8Live provides the service, you choose the player based on your device. On Android and Android TV the most used are Televizo, Nanomid and Facile TV. On Samsung televisions there is also Smart IPTV. In every case you need the same three details: host, username and password.

My TV has Android — do I still need a TV box?

If the TV runs Android TV and a recent version, no: install a player and you are done. A TV box makes sense if the television has no operating system, is very old, or if you want to connect it by Ethernet. Check the Android version in the TV settings before you buy.

Payments and refunds

How much does IPTV cost?

The trial lasts 24 hours, charges nothing and does not renew. Plans start at €9.99 per month. Quarterly and yearly plans are discounted compared with paying monthly. All prices include VAT and there is no activation fee.

What happens if I do not cancel the trial?

We save your card, but nothing is charged during the 24 hours. and it never renews. If after 24 hours you want to continue, pick a plan; otherwise access simply expires and nothing is charged.

How does automatic renewal work?

The monthly, quarterly and yearly plans renew at the end of the period with the same payment method. You can cancel at any time: if you cancel before expiry, the next renewal is not charged. Cancel from your account settings or by messaging us on WhatsApp.

Technical problems

Can I request a refund?

Yes: request a full refund within 72 hours of purchase, with no reason needed. We refund to the same payment method within 14 working days. After 72 hours you can still contact us and we look at each request.

What documents do I need to activate a subscription?

None. TV8Live does not ask for identity documents, does not verify a contract holder and does not request data that is not needed to deliver the service. You only need a payment method and a valid email address, where we will send your three login details.

How long does activation take?

Seconds. As soon as payment goes through the account is created and the email with host, username and password is sent within a minute. In most cases it has arrived by the time you finish reading this page. If not, check your spam folder and write to us.

Did you find your answer?

Message us on WhatsApp: during opening hours we reply in under 20 minutes on average. You can also read why a channel will not play, which walks through the most common errors.

Still unsure? Try it.

Twenty-four hours free, then one euro. Many questions answer themselves in the first few minutes.

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